Faq

have questions? we've got you covered.

I'm new. Where do I start?

Welcome! First, sign up to create an account.  Check out our instructors and schedule, find the perfect fit to begin your Off the Chain experience.

What is Off the Chain?

Off the Chain is a cycling studio with state of the art equipment, stadium style seating, top notch instructors, high technology to track your performance and motivate you toward achieving your fitness goals.

How do I buy classes?

Click buy rides at the top of the page. Once you select the membership you desire, the site will walk you through your purchase and you are on your way! You can also purchase rides via the OTC website or at the studio

What kind of shoes do I need?

Cycling shoes with SPD are recommended but not necessary.  You can find them online or at a local bike store. Any type of workout shoe will do, just get here!

What age do I have to be?

The bikes fit height of 4’11” - 6’8” and weight of up to 300 lbs. Riders under 18 must have a signed waiver from a parent or guardian.

When should I arrive?

We recommend at least 15 mins prior to your ride.  This will give you time to set up your bike or get assistance from the instructor. Arrive a little earlier for your first ride so we can show you around the studio and introduce you to our technology.

Can I ride if I'm pregnant?

Yes! In fact, we recommend that moms-to-be take our classes. Consult with your doctor to get the all clear.

How do I host a private ride or event?

Contact OTC by phone, email or come in and see us! We will be happy to assist.

Do I have to reserve a bike in advance?

It's not necessary but for popular classes advanced booking is suggested.

Will I lose my spot if I'm late?

Nope.

What if I want to cancel my membership?

If you need to inquire about membership cancellation, call the studio at 443-787-4667 15 days prior to next billing cycle.

Inclement Weather

When Harford County Public Schools are canceled or delayed, all morning classes prior to 10:00 am are canceled.